Refund policy

Depending on the situation, you may be entitled to a repair, exchange, refund, or price reduction. This complaint right does not cover damages caused by incorrect handling. Complaints must be made within a "reasonable time" (2 months) after discovering the defect. SnusAsia will cover return costs to a reasonable extent.

For returns, complaints, or to exercise your right of withdrawal, items should be sent to:

Stavellan International Co. -  8 North Drive Str., Holiday Hills, Brgy, San Antonio, San Pedro, 4023 Laguna, Philippines

Please note that shipments sent cash on delivery will not be accepted.

In case of a refund, please include your bank information so the agreed amount can be transferred. This information can be safely shared via email or other electronic means, as it is not considered sensitive and will only be used to process the refund.

Right of Return

You have a 14-day full right of return on items purchased from our webshop, starting from the day you receive your order. If the order consists of multiple items delivered separately, the period begins upon receipt of the final item. You are responsible for return shipping costs. Cancellation must be reported to us no later than 14 days after purchase, and the items must be returned within 14 days from cancellation. Notifications should be sent via email to support@pouchking.ph, clearly indicating your desire to exercise your right of withdrawal. To return an item, please complete the included Return Note and send it to the address provided above.

Items exempt from the right of withdrawal include goods made to consumer specifications or with a clear personal touch, sealed goods unsuitable for return due to health protection or hygiene reasons if opened, and other specific categories listed in our terms.

Condition of the Item Upon Return

You are liable for any diminished value of the item resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning. To receive a full refund, items must be returned unused.